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Rage Axe GmbH

Privacy policy

This is a translation for your convenience. Only the German version is legally binding:Datenschutzerklärung.

As of: November 2026

1. Data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. Detailed information on data protection can be found in our privacy policy below.

Data collection on this website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the section "Information on the controller" in this privacy policy.

How do we collect your data?

Some of your data is collected when you provide it to us. This may be, for example, data that you enter in a contact form.

Other data is collected automatically or with your consent by our IT systems when you visit the website. This is mainly technical data (e.g. web browser, operating system or time of page access). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyse your user behaviour. If contracts can be concluded or initiated via the website, the data transmitted will also be processed for contract offers, orders or other enquiries.

What rights do you have regarding your data?

You have the right at any time to receive information free of charge about the origin, recipient and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time about this and other questions on the subject of data protection.

Analysis tools and third-party tools

When you visit this website, your browsing behaviour may be statistically analysed. This only happens with your consent: if you allow "Statistics", we use Google Analytics; if you allow "Tracking", we additionally use Google Ads (measuring the success of ads) and the Meta Pixel, integrated via Google Tag Manager. In the embedded booking portal of our service provider Nostium, statistics and tracking services may also be active – only with your consent. Details can be found in section 5 of this privacy policy.

2. Hosting

We host the content of our website with the following provider:

Vercel

The provider is Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, USA (hereinafter "Vercel"). When you visit our website, your requests are served via Vercel's servers. In doing so, Vercel processes technically necessary data such as your IP address, the date and time of access, the page accessed, the referrer and browser and device information (server log files, see section 4).

Vercel is used on the basis of Art. 6(1)(f) GDPR. We have a legitimate interest in presenting our website as reliably, quickly and securely as possible. For details, please refer to Vercel's privacy policy: https://vercel.com/legal/privacy-policy.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. According to its own information, Vercel is also certified under the "EU-US Data Privacy Framework" (DPF).

Data processing agreement

We have concluded a data processing agreement (DPA) for the use of the above service. This is a contract required by data protection law which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

3. General information and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the internet (e.g. when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible.

Information on the controller

The controller responsible for data processing on this website is:

Rage Axe GmbH
Brunnenweg 13
64331 Weiterstadt, Germany

Phone: +49 6150 / 864 84 16
Email: info@rageaxe.de

The controller is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).

Storage period

Unless a more specific storage period has been stated in this privacy policy, your personal data will remain with us until the purpose for processing it no longer applies. If you assert a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, deletion will take place once these reasons no longer apply.

General information on the legal basis for data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR if special categories of data under Art. 9(1) GDPR are processed. In the case of express consent to the transfer of personal data to third countries, data processing is also based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to access to information on your device (e.g. via device fingerprinting), data processing is additionally based on § 25(1) TDDDG (German Telecommunications Digital Services Data Protection Act). Consent can be revoked at any time. If your data is required to fulfil a contract or to carry out pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data if it is required to fulfil a legal obligation on the basis of Art. 6(1)(c) GDPR. Data processing may also be based on our legitimate interest under Art. 6(1)(f) GDPR. The relevant legal basis in each individual case is explained in the following paragraphs of this privacy policy.

Information on data transfer to third countries that are not secure under data protection law and to US companies that are not DPF-certified

Among other things, we use tools from companies based in third countries that are not secure under data protection law, as well as US tools whose providers are not certified under the EU-US Data Privacy Framework (DPF). If these tools are active, your personal data may be transferred to and processed in these countries. We would like to point out that a level of data protection comparable to that in the EU cannot be guaranteed in third countries that are insecure under data protection law.

We would like to point out that the USA, as a safe third country, generally has a level of data protection comparable to that of the EU. Data transfer to the USA is therefore permitted if the recipient has a certification under the "EU-US Data Privacy Framework" (DPF) or has appropriate additional guarantees. Information on transfers to third countries, including the data recipients, can be found in this privacy policy.

Recipients of personal data

In the course of our business activities, we work with various external parties. In some cases, this also requires the transfer of personal data to these external parties. We only pass on personal data to external parties if this is necessary to fulfil a contract, if we are legally obliged to do so (e.g. passing on data to tax authorities), if we have a legitimate interest in passing it on under Art. 6(1)(f) GDPR or if another legal basis permits the data to be passed on. When using processors, we only pass on our customers' personal data on the basis of a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. The lawfulness of the data processing carried out until the revocation remains unaffected by the revocation.

Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION UNDER ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS ASSOCIATED WITH SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION UNDER ART. 21(2) GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged breach. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place insofar as it is technically feasible.

Information, correction and deletion

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients and the purpose of the data processing and, if applicable, a right to correction or deletion of this data. You can contact us at any time about this and other questions on the subject of personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us about this at any time. The right to restriction of processing exists in the following cases:

  • If you dispute the accuracy of your personal data stored by us, we usually need time to check this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
  • If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of deletion.
  • If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
  • If you have lodged an objection under Art. 21(1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data – apart from its storage – may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a member state.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted payment transactions on this website

If, after concluding a contract subject to a fee, there is an obligation to provide us with your payment data (e.g. account number for direct debit authorisation), this data is required for payment processing.

Payment transactions using common means of payment (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

With encrypted communication, your payment data that you transmit to us cannot be read by third parties.

Objection to advertising emails

We hereby object to the use of contact data published as part of the imprint obligation for sending unsolicited advertising and information material. The operators of these pages expressly reserve the right to take legal action in the event of unsolicited advertising information being sent, for example by spam emails.

4. Data collection on this website

Cookies

Our websites use so-called "cookies". Cookies are small data packets and do not cause any damage to your device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or your web browser deletes them automatically.

Cookies can come from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g. cookies for processing payment services).

Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping basket function or the display of videos). Other cookies may be used to evaluate user behaviour or for advertising purposes.

Cookies that are required to carry out the electronic communication process, to provide certain functions you have requested (e.g. for the shopping basket function) or to optimise the website (e.g. cookies for measuring the web audience) (necessary cookies) are stored on the basis of Art. 6(1)(f) GDPR, unless another legal basis is stated. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimised provision of its services. If consent to the storage of cookies and similar recognition technologies has been requested, processing takes place exclusively on the basis of this consent (Art. 6(1)(a) GDPR and § 25(1) TDDDG); consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.

You can find out which cookies and services are used on this website in this privacy policy.

Consent banner and local storage

Without your consent, this website does not set any cookies. On your first visit, we use our own consent banner to ask whether, in addition to the necessary functions, you allow cookies and similar technologies for "Statistics" and "Tracking" – on this website (section 5, "Analytics and marketing") and in the embedded booking portal (section 5, "Online booking via Nostium"). You can change or revoke your choice at any time via the "Cookie settings" link at the bottom of every page.

We store information in your browser's local storage for the following purposes; this data does not leave your device:

  • ra-consent-v1: your choice in the consent banner (statistics yes/no, tracking yes/no) and the time of the decision, so that we don't ask you again on every page view. Storage period: until you change your choice or delete your browser data.
  • ra-promo-day: the date on which our promotional notice (e.g. about Christmas parties or the VR Arena) was shown to you, so that it appears at most once a day. Storage period: until you delete your browser data.

The legal basis is § 25(2) no. 2 TDDDG (strictly necessary for the service you requested or for storing your consent decision) and Art. 6(1)(c) and (f) GDPR.

Server log files

Our hosting provider Vercel (see section 2) automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

This data is not merged with other data sources.

This data is collected on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website – for this purpose, the server log files must be recorded.

Contact form and offer enquiry

When you send us an enquiry via a contact form or the offer planner, we process the details you enter (name, email address, phone number where provided, chosen location, details of your plans and your message; for the offer planner, additionally the details of your offer) in order to handle your enquiry. The details are not stored on our website but are transmitted as an email to the mailbox of the location you have chosen. To protect the forms against misuse, your IP address is processed briefly when you submit a form.

We use the Resend service to send these emails. The provider is Plus Five Five, Inc., 2261 Market Street #5039, San Francisco, CA 94114, USA (hereinafter "Resend"). Resend processes the content of your enquiry solely in order to deliver the email to us. For details, please refer to Resend's privacy policy: https://resend.com/legal/privacy-policy.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. According to its own statements, Resend also participates in the "EU-US Data Privacy Framework" (DPF). We have concluded a data processing agreement (DPA) with Resend, which ensures that Resend processes the data only in accordance with our instructions and in compliance with the GDPR.

If sending via the website is not possible in an individual case, your email program opens instead with a pre-filled message to us. In that case we only receive your details once you send this email yourself. The following section "Enquiries by email, phone or fax" applies to the legal basis and storage period.

Enquiries by email, phone or fax

If you contact us by email, phone or fax, your enquiry including all resulting personal data (name, enquiry) will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.

This data is processed on the basis of Art. 6(1)(b) GDPR if your enquiry is related to the fulfilment of a contract or is necessary to carry out pre-contractual measures. In all other cases, processing is based on our legitimate interest in effectively processing the enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this has been requested; consent can be revoked at any time.

The data you send to us via contact enquiries will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for storing the data no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

5. External services and embedded content

Online booking via Nostium

For reservations, bookings and the purchase of vouchers we use the booking portal of Nostium B.V., Bogert 1, 5612 LX Eindhoven, Netherlands. When you click on a booking button, the booking portal is embedded in a window on our website (iframe) or, if you wish, opened in a new tab. The portal is only loaded when you click on a booking button.

In doing so, your IP address and technical data are transmitted to Nostium. As part of the booking, you also enter data there such as your name, contact details, booking details and payment information; Nostium processes this to handle your booking. The legal basis is Art. 6(1)(b) GDPR (initiation and performance of a contract).

We pass on your choice from our consent banner to the booking portal. Without consent or with "Necessary only", only necessary cookies are used in the portal. Only if you allow "Statistics" and/or "Tracking" can Nostium use corresponding services in the portal (e.g. Google Tag Manager of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland); data may also be transferred to the USA in the process. In this respect, the legal basis is your consent under Art. 6(1)(a) GDPR and § 25(1) TDDDG, which you can revoke at any time via "Cookie settings".

Further information can be found in Nostium's privacy notice, which is linked in the booking portal. Insofar as Nostium processes personal data on our behalf, we have concluded a data processing agreement.

Analytics and marketing (only with consent)

The following services are only loaded if you allow "Statistics" or "Tracking" in the consent banner. Without your consent, no connection to these providers is established. The legal basis is your consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TDDDG. You can revoke your consent at any time with effect for the future via "Cookie settings" at the bottom of every page.

Google Analytics (category "Statistics")

This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics enables us to analyse the behaviour of website visitors. We receive various usage data, such as page views, length of stay, operating systems used and the origin of the user, as well as the information whether a form has been submitted. This data is assigned to the respective device; we do not assign it to a person. Google Analytics uses technologies that make it possible to recognise the user (e.g. cookies). IP addresses are not stored permanently by Google Analytics.

The information collected by Google may be transferred to and stored on Google servers in the USA. The data transfer is based on the standard contractual clauses of the EU Commission; according to its own statements, Google is also certified under the "EU-US Data Privacy Framework" (DPF). We have concluded a data processing agreement with Google. The data is deleted in accordance with the retention period set in Google Analytics. Further information can be found in Google's privacy policy: https://policies.google.com/privacy.

Google Tag Manager (category "Tracking")

Google Tag Manager is a tool of Google Ireland Limited that we use to integrate the services listed below on our website. Google Tag Manager itself does not create user profiles and does not carry out any independent analyses. However, it records your IP address, which may also be transferred to Google servers in the USA. It is only loaded if you allow "Tracking".

Google Ads conversion tracking (category "Tracking")

We use the conversion tracking of Google Ads, a service of Google Ireland Limited. It allows us to recognise whether visitors have carried out certain actions on our website after clicking on one of our Google ads (e.g. clicking a booking button, a phone number or an email address, or submitting a form). For this purpose, Google uses cookies or comparable recognition technologies. We only receive aggregated evaluations and no information that would allow us to identify individual visitors. The data may be transferred to the USA; the information on Google in the section "Google Analytics" applies.

Meta Pixel (category "Tracking")

This website uses the visitor action pixel from Meta to measure conversions. The provider is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland. According to Meta, the data collected is also transferred to the USA and other third countries. This makes it possible to track the behaviour of visitors after they have been redirected to our website by clicking on an ad on Facebook or Instagram. This allows us to evaluate the effectiveness of these ads for statistical and market research purposes and to optimise future advertising measures.

The data collected is anonymous to us; we cannot draw any conclusions about the identity of users. However, the data is stored and processed by Meta, so that a connection to the respective user profile is possible and Meta can use the data for its own advertising purposes in accordance with the Meta privacy policy (https://www.facebook.com/privacy/policy/). We cannot influence this use of the data.

Insofar as personal data is collected on our website with the help of the pixel and forwarded to Meta, we and Meta are jointly responsible for this data processing (Art. 26 GDPR). The joint responsibility is limited to the collection of the data and its forwarding to Meta; the subsequent processing by Meta is not part of it. The agreement on joint processing can be found at https://www.facebook.com/legal/controller_addendum. Data transfer to the USA is based on the standard contractual clauses of the EU Commission (https://www.facebook.com/legal/EU_data_transfer_addendum); according to its own statements, Meta is also certified under the "EU-US Data Privacy Framework" (DPF).

Vimeo

On our website we embed videos from the video portal Vimeo. The provider is Vimeo.com, Inc., 330 West 34th Street, 5th Floor, New York, New York 10001, USA. The videos are embedded with the "Do Not Track" parameter, so that, according to Vimeo, no cookies are set to analyse your usage behaviour. However, when the videos play, a connection to Vimeo's servers is established; among other things, your IP address and technical data are transmitted.

Vimeo is used in the interest of an appealing presentation of our offer (Art. 6(1)(f) GDPR). Data transfer to the USA is based on the standard contractual clauses of the EU Commission and, where available, on certification under the "EU-US Data Privacy Framework". Further information can be found in Vimeo's privacy policy: https://vimeo.com/privacy.

Fonts

The fonts used on this website are loaded locally from our server. No connection is made to the servers of Google or other font providers.

Links to social networks and Google Maps

On our website we link to our profiles on Instagram and Facebook and to Google Maps for route planning. These are simple links; only when you click on such a link will you be redirected to the respective provider's page, and their privacy policy applies.

6. Bookings, vouchers and payment providers

Processing of customer and contract data

We collect, process and use personal customer and contract data to establish, shape the content of and change our contractual relationships. We collect, process and use personal data about the use of this website (usage data) only insofar as this is necessary to enable the user to use the service or to bill for it. The legal basis for this is Art. 6(1)(b) GDPR.

The customer data collected will be deleted after completion of the order or termination of the business relationship and expiry of any existing statutory retention periods. Statutory retention periods remain unaffected.

Data transfer when concluding contracts for services and digital content

We only transfer personal data to third parties if this is necessary in the context of processing the contract, for example to the credit institution commissioned with processing the payment.

No further transfer of data takes place, or only if you have expressly consented to the transfer. Your data will not be passed on to third parties without express consent, for example for advertising purposes.

The basis for data processing is Art. 6(1)(b) GDPR, which permits the processing of data to fulfil a contract or pre-contractual measures.

Payment services

Payment for bookings and vouchers is made in the embedded booking portal (section 5) via payment services of third-party companies. When you make a purchase, your payment data (e.g. name, payment amount, bank details, credit card number) is processed by the payment service provider for the purpose of processing the payment. The respective contractual and data protection provisions of the respective providers apply to these transactions. The payment service providers are used on the basis of Art. 6(1)(b) GDPR (contract processing) and in the interest of a payment process that is as smooth, convenient and secure as possible (Art. 6(1)(f) GDPR). Insofar as your consent is requested for certain actions, Art. 6(1)(a) GDPR is the legal basis for data processing; consent can be revoked at any time for the future.

The following payment services / payment service providers may be used:

PayPal

The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal").

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.paypal.com/de/webapps/mpp/ua/pocpsa-full.

For details, please refer to PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.